Frequently Asked Questions
Find answers to common questions about Horizon Flights
You can register by clicking the Register button and filling out the registration form. You will need to upload your pilot license and medical certificate. Our team will review your documents within 24-48 hours.
You need a valid pilot license, current medical certificate, and insurance. Additional documents may be required based on the aircraft type. We also require a checkout flight for new renters.
Simply browse available aircraft, select your preferred date and time, and complete the booking. You will receive a confirmation email with all the details. You can also manage your bookings through your dashboard.
We accept credit cards, debit cards, and wallet top-ups. Payment is processed securely through our payment gateway. You can also pre-fund your wallet for faster checkout.
Yes, you can cancel or modify bookings through your dashboard. Cancellation policies vary based on the timing and aircraft type. Cancellations made 48+ hours in advance receive a full refund.
You can check in through your dashboard or mobile app. Check-in opens 24 hours before your scheduled flight time. You will need to complete a pre-flight inspection checklist.
Minimum flight time is typically 1 hour for most aircraft. Some aircraft may have a 2-hour minimum during peak seasons. Check individual aircraft details for specific requirements.
Yes, we partner with certified flight instructors who can provide training in our aircraft. You can book instruction time through your dashboard or contact our scheduling team.
If weather conditions are unsafe, you can reschedule your flight at no charge. We monitor weather conditions and will contact you if we need to cancel for safety reasons.
We offer various partnership opportunities including aircraft ownership, fleet partnerships, and investment programs. Visit our Partner Opportunities page or contact our business development team for more information.